Amazon blocked the shopping agent Muse from Meta from accessing its store
Since 20 September 2026, Amazon has been blocking the shopping agent Muse from Meta from accessing its store — according to Amazon, the agent does not disclose that it is AI and stores data without consent. Amazon previously imposed similar restrictions on agents from Perplexity, Google and OpenAI.
New: The agent does not identify itself as AI while browsing the platform; It appears to store customer data without consent; Muse became the most downloaded free app in the US App Store within a week of launch (8 September 2026); Amazon also blocks agents from Perplexity, Google and OpenAI; Meta and Amazon remain business partners with a billion-scale deal for AI chips
Users of the Muse app from Meta currently cannot shop on Amazon.com through the agent, and according to Amazon, their data may be stored without proper consent, without this being apparent during use.