AI agent Muse mistakenly confirmed to a courier that the owner was present, who then left a negative review
The AI agent Muse, acting on behalf of a user, automatically told a courier that the owner was home, even though they were not. The courier waited, left angry, and left a negative review. The agent apologized for the mistake and suggested disabling the auto-reply.
For companies deploying AI agents in customer or partner communication, the case is evidence of the risk that an agent without a verification step can autonomously confirm a false commitment or status and damage the relationship with a customer or partner.