Square introduced the Square Kiosk ordering terminal with a voice AI agent
Square introduced the Square Kiosk terminal. According to the company, it allows customers to ask questions about the menu and modify orders by voice. The device costs 1 999 USD, with software costing 99 USD per month per unit. Purchasing it requires a Square Plus or Premium subscription.
Square introduced the Square Kiosk ordering terminal with a 21.5-inch touchscreen and a voice AI agent. According to the company, the agent understands the menu at the location, responds in real time and allows customers to ask questions, modify orders or request item substitutions. The company also describes presence detection, which allows the device to greet an arriving customer. Payments can be made contactlessly or by inserting a card.
According to the article, the terminal is available from the day the article was published. The device costs 1 999 USD, and purchasing it requires a Square Plus or Premium subscription. In addition to the purchase price, a monthly software fee of 99 USD is charged for each device.
Why it matters
Self-service ordering gains the ability to hold a conversation about the menu and requested changes. Operators can therefore assess voice ordering together with payment on a single device; when deciding, they must factor in the hardware, the recurring fee for each terminal and the mandatory subscription.
Two audiences, two different impacts
What this means
For individuals
According to the company, customers at a location with a Square Kiosk terminal can ask questions about the menu and request changes to their orders directly by voice.
For a business
Deployment involves an upfront cost of 1 999 USD per terminal and a software fee of 99 USD per month per device. A Square Plus or Premium subscription is also required to purchase the terminal.
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Event sources
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