Positive perceptions of AI among US employees fell from 81 % to 43 % over seven years
An analysis of reviews on Glassdoor shows a decline in positive sentiment toward AI among US employees from 81 % (2019) to 43 % (2026); negative comments rose to 53 %, with Gen Z women being the most skeptical.
An analysis of employer reviews on Glassdoor shows that the share of positive comments about AI among US employees fell from 81 % in 2019 to 43 % in mid-2026, while the share of negative comments rose to 53 %. Mentions of AI in reviews over the past twelve months (May 2025 to May 2026) increased by 240 %.
According to the analysis, sentiment varies significantly across groups. Men rate AI positively in 45 % of cases, while women do so in only 32 %. Gen Z women are the most skeptical, with only 21 % of their comments being positive, compared with 42 % among men of the same generation. Managers are among the most optimistic groups, while insurance claims adjusters, copywriters and customer support staff rate AI almost exclusively negatively – Glassdoor says they often complain about tools that do not work and are forced on them by management.
The main reasons for negative comments include fear of losing a job (20 % of negative comments), mandatory use of AI tools (14 %) and the perception of AI as a distraction from core work or as worsening the customer experience (13 %). By contrast, roughly a tenth of negative comments criticize the company for being too slow to adopt AI – these employees are therefore favorable toward AI in principle. According to Glassdoor, positive reviews are concentrated mainly among employees of companies benefiting from the AI boom and those whose employers provide them with tools and training.
Glassdoor cautions that its reviews do not represent the entire US workforce and that dissatisfied employees write reviews more often, so trends over time are more informative than absolute figures. According to the source article, the findings are also corroborated by other studies, including an April survey of adults in the US and data from Anthropic on skepticism toward AI driven by fears of losing skills and jobs.
Why it matters
The data shows that growing dissatisfaction with AI in the workplace is related less to fear of the technology itself and more to how it is introduced – mandatory deployment without training and support generates far more negative reactions than voluntary use with assistance. For companies, this poses a risk to employer branding and employee retention, especially at large organizations, where the share of negative comments is highest; for employees, it signals that the way AI is introduced at their company can significantly affect their job satisfaction.
Two audiences, two different impacts
What this means
For individuals
For many employees, especially young women and workers in roles such as insurance claims adjusters, copywriters and customer support staff, the experience of AI at work is more frustrating because of fears of job loss, mandatory use and declining work quality – by contrast, managers and people at companies benefiting from the AI boom rate AI in reviews significantly…
For a business
According to review data, companies that deploy AI tools without training and support or force them on employees receive significantly worse reviews; at large companies with more than 10 000 employees, the share of negative comments about AI is 67 %, compared with 51 % at small companies with up to 200 employees, indicating a risk to employer branding and employee retention.
People and managementCheck the original
Event sources
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