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OpenAI resolved an incident involving increased error rates in the ChatGPT Work product

clearly official source updated September 16, 2026

OpenAI announced that it had resolved an incident involving increased error rates in ChatGPT Work; the sources differ on whether Workspace Agents (Agent) or Conversations were also affected. All affected services have now been fully restored.

OpenAI announced that it had resolved an incident involving increased error rates that affected the ChatGPT Work product. According to the latest report, which clarifies earlier information, the incident also affected the Agent component (Workspace Agents), in addition to ChatGPT Work itself. According to OpenAI, all affected services are now fully functional again, with the status “Operational".

The sources differ on the exact list of affected components: one report lists only the ChatGPT Work component as affected, another adds Conversations, while the latest (corrective) report lists the Agent component instead of Conversations. The exact cause of the incident, its duration, and the specific date it began are not stated in the sources.

Details can be found in the source article.

What changed

Why it matters

Companies that rely on ChatGPT Work and its Workspace Agents for internal work may have encountered errors when processing requests or conversations during the incident; the operator now reports that the service has been fully restored, so the next steps are limited to checking whether the outage disrupted ongoing tasks.

What was added since the original report

Verified updates

  1. New verified information

    The incident had the status 'Investigating' during the investigation; During the investigation, the ChatGPT Work component had the status 'Degraded performance'; OpenAI was actively investigating the issue involving increased errors; The new article captures the phase of the incident BEFORE its resolution

    • The incident had the status 'Investigating' during the investigation
    • During the investigation, the ChatGPT Work component had the status 'Degraded performance'
    • OpenAI was actively investigating the issue involving increased errors
    • The new article captures the phase of the incident BEFORE its resolution
  2. Correction or contradiction

    The incident involving increased error rates in ChatGPT Work is still active (Monitoring), not resolved; Affected components also include Workspace Agents (web and mobile), not just Conversations; OpenAI is applying mitigation and actively monitoring recovery; The status of both components is marked as Operational even though monitoring is ongoing

    • The incident involving increased error rates in ChatGPT Work is still active (Monitoring), not resolved
    • Affected components also include Workspace Agents (web and mobile), not just Conversations
    • OpenAI is applying mitigation and actively monitoring recovery
    • The status of both components is marked as Operational even though monitoring is ongoing

Relevant practical impact

What this means

01

For a business

Companies using ChatGPT Work and Workspace Agents may have experienced increased error rates while working with the tool during the incident; according to OpenAI, the service has now been fully restored, but neither the exact duration of the outage nor its cause is stated in the sources.

Productivity
What to decide Check whether the ChatGPT Work / Workspace Agents outage affected business processes during the affected period, and verify that subsequent tasks ran correctly.
More business impacts →
availability ChatGPT ChatGPT Work chybovost Conversations dostupnost incident Mobile OpenAI outage resolved Status web Workspace Agents

Check the original

Event sources

clearly official source · 1 publisher, 0 independent. We count feeds from the same owner only once.

3
OpenAI Status — incident history official service status · first detected Increased error rates OpenAI Status — incident history official service status Users may experience an increase in error rates in Workspace Agents and ChatGPT Work on Web and Mobile OpenAI Status — incident history official service status Elevated errors in ChatGPT Work