Errors in Claude usage dashboards have been mitigated; work on a full fix continues
The operator has mitigated errors in loading usage data on platform.claude.com and via Admin API. Work on a full fix continues; data for approximately the last 30 minutes may appear on the portal with a delay. According to the announcement, API requests are not affected.
According to the update from 7 October at 21:44 UTC, the operator has mitigated errors in loading usage data on platform.claude.com and in the usage report via Admin API. Work on a full fix is still underway, and the operator is monitoring the situation. Data for approximately the last 30 minutes may appear on the portal with a delay. According to the announcement, API requests are not affected.
The incident affected data on the usage and rate limit pages on platform.claude.com and the usage report via Admin API. In the update at 17:28 UTC, the operator announced that the cause had been identified and the report via Admin API had been restored, while work to fix the portal pages continued. According to the announcement, core functionality was not affected.
Why it matters
The usage dashboard may temporarily lag behind actual usage, so missing recent data cannot be interpreted as zero usage. According to the operator, API requests themselves are still working; the problem concerns the dashboards, rather than the availability of request processing.
Two audiences, two different impacts
What this means
For individuals
Users tracking their own usage on platform.claude.com may not immediately see data for approximately the last 30 minutes.
For a business
According to the operator, the report has been restored for companies that load usage data via Admin API into internal dashboards. However, a full fix for the incident is not yet complete.
ProcessesCheck the original
Event sources
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