Errors hinder loading of usage data on platform.claude.com and through Admin API
The operator is investigating an increased rate of errors on the usage page on platform.claude.com and at the usage report endpoint in Admin API. According to the operator, requests through Messages API are not affected.
In an announcement on 7 October at 01:20 UTC, the operator said it was investigating an increased rate of errors when loading usage data. The incident affects the usage page on platform.claude.com and the usage report endpoint in Admin API.
According to the announcement, the errors have been occurring since 17:00 PT. The operator says requests through Messages API are not affected. The operator promised another update but did not give a timeframe for a fix in the announcement.
Why it matters
The incident may make it harder to check service usage through the web dashboard and retrieve this data automatically through Admin API. The availability of reports needs to be assessed separately from sending requests: according to the operator, Messages API is operating without any impact from this incident.
Relevant practical impact
What this means
For a business
For companies that use usage reports for operational monitoring, the errors may temporarily complicate both manual checks and automated data retrieval through Admin API.
ProcessesCheck the original
Event sources
clearly official source · 1 publisher, 0 independent. We count feeds from the same owner only once.